Managed IT Support

As a services company, we understand that it can be a daunting task to find the right managed services firm for your business. Managed services can provide your business with a lot of benefits, but it’s important to choose the right managed services provider. In this case study, we will show you how Veristic Technologies used managed IT support with Elevated Technologies to support their medium-sized business.

Veristic Technologies was founded in 1984, and today they’re a network consulting firm. They provide IT solutions for medium-sized businesses across Houston and beyond. Veristic works on different projects every day which is why it is always important for them to make sure their technology is up to date and secure.

In today's world of technology and digitalization, businesses find themselves in a constant battle to stay afloat. A services company can provide managed IT support that takes the burden of security and network maintenance off of your shoulders.

Most medium-sized businesses don’t have the time or resources necessary to manage their own technology. But they still want peace of mind that their network will be managed by professionals who know how it works best. This is where Elevated Technologies can help out with Veristic Technologies’ IT needs.

Veristic Technologies, an engineering company in Houston, was experiencing accelerated growth in their company. They came to us for managed services IT support. While this was good news, their infrastructure needed work and couldn't keep up with the demands of new employees. They needed a new service provider. Their server rack consisted of old hardware that had not been updated since 2008. This led to slow performance issues throughout the business day. Additionally, their local internet connection wasn't reliable enough to meet modern standards. Services companies in the past were unable to provide the technology solutions they needed.

After a thorough discussion about the needs of their company, we were able to make a step-by-step plan. We provided them with managed IT support in Houston and meet all of their expectations. We took care of hardware upgrades for key business servers that Veristic Technologies was using within its office space, including the cybersecurity program and support system.  

Once we arrived at Veristic Technologies' location in Houston, our managed IT services team immediately got down to work. We updated their network equipment. We also designed a suitable solution based around Flexential's managed data center colocation (MDC).

The first step was removing all outdated hardware from their data center cabinet. Once completed, we installed brand-new Dell servers into each of the cabinet's empty slots. We then moved their internet connection from a local ISP to Flexential MDC. This has state-of-the-art fiber-optic lines and bandwidth that Veristic Technologies' business greatly needed in order to operate smoothly.

When Veristic Technologies executed an IT managed services agreement with Elevated Technologies, it was out with the old and in with the latest technology. Elevated designed a new support system, hardware upgrade project, and a new cybersecurity program. This was carefully formulated to support and secure Veristic on all fronts through their continual growth. A new firewall was installed, servers were upgraded and virtualized, and cybersecurity and dark web monitors were deployed. In addition, managed services IT support was provided for all of the company's computer hardware and software.

We make sure managed IT services are always running smoothly by leveraging our support team to monitor all equipment 24/7. Our support technicians are available at any time, no matter what the problem.

We support all of our services with:

Complete on-site support - Our support technicians can be at your location within one hour of a support call

24/hour support - We never just close; we’re always here to help and provide support whenever you need it

Remote support - We offer online service support via the internet, so no matter where you are in the world, we're still here to support you

Comprehensive support - We support all of your IT services including network, software security, and cybercrime defense so that you don't have to worry about anything else

Network architecture and design - We support all of your network equipment, including routers and switches

Cybersecurity - Cybercrime is becoming more of an issue, but we have the support you need to defend your network from hackers and malware

Customized support plans - We can design a support plan that fits your business needs so you only pay for what services you actually use. Our customized service packages include:

Managed backup - Make sure all of your data is safe and secure by using one of our support technicians to manage your backups

Disaster recovery - You can prepare for the worst with help from support engineers who will design disaster recovery plans and respond quickly in case anything goes wrong

Routine maintenance - Let us handle all routine software updates, patch management, network monitoring, system upgrades, antivirus

And more