Managed Help Desk Services

What Houston Businesses Say

Read more reviews from the Houston businesses that trust us with their security.

 
 
 
 
 
 
 
 
 
 
  
  
 
 
 George Sullivan 
 
188 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Short and sweet: If you're searching, stop searching right now and call these guys. Full story: It's been really hard finding a service provider for our company (about 40 people).  The websites all look the same.  They all have 4.8+ stars.  When you talk to them, they all say the same thing.  But once you're locked into a contract with a big penalty fee (nearly all of the ones we talked to tried to lock us into 3 years and had BIG penalty fees), you're at the mercy of whatever quality actually exists behind the sales veil.  And you're stuck with whatever additional costs they want to tack on.  We were really worried about finding ourselves committed to a big financial/operational headache. We got pretty far talking to a couple other companies, but we ultimately turned them down because they made our hair stand on end.  Elevated, I was willing to sign with on day one...but we did our due diligence.  Every conversation we had just reinforced that feeling.  They're extremely tech savvy, professional, and proposed cost-conscious options that absolutely nobody else had.  They got us set up on our timeline with almost zero disruption.  They actually seem to care about taking care of our needs as a business and being as transparent as possible so we can take care of what we need to do without wasting time agonizing over IT. Long story short, we have zero regrets signing on with them.  If you're like us, you probably will too.
  
 
 
 
 
  
  
 
 
 Rebecca Russell 
 
895 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Partnering with Elevated Technologies has been a breath of fresh air. Their approach to communication is straightforward and clear, making complex IT concepts much easier to grasp. It's like having a tech-savvy friend who can translate the tech jargon into plain English. They're always ready to listen and clarify things, ensuring we're on the same page. This level of clarity and understanding has made our collaboration seamless and built a strong foundation of trust.
  
 
 
 
 
  
  
 
 
 Mary Avila-Shears 
 
917 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Thoroughly impressed with Elevated Tech and their outstanding team. They consistently exceed expectations by swiftly and effectively resolving any issues that arise. Not only do they troubleshoot with precision, but they also take the extra step to explain the underlying reasons for errors and offer valuable insights for future prevention. Their email responses are prompt, and their professionalism shines through in every interaction, uplifting everyone they engage with. Elevated Tech truly sets the standard for exceptional service and support in the tech industry.
  
 
 
 
 
  
  
 
 
 Dustin Konrad 
 
1121 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Tech and their team go above and beyond to remedy problems as quickly and efficiently as possible. They will also take the time to explain what is going on, why an error occurred, and how to best avoid problems in the future. Email correspondence is quick and their professionalism Elevates everyone they interact with.
  
 
 
 
 
  
  
 
 
 Lisa Niekamp-Urwin 
 
1224 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
it is great working with Elevated Technologies and their team.  We have a few of our servers hosted with them and they have been dependable and reliable!
  
 
 
 
 
  
  
 
 
 Susanne Susholtz 
 
1264 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We have been with Elevated for a little over 2 years now and have been extremely happy with them! Super responsive and great collaborators. Highly recommend.
  
 
 
 
 
  
  
 
 
 Michael O'Donnel 
 
1561 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I have used Elevated Technologies since 2011 to maintain and service our computers for my business.  They also back up our server on a daily basis to multiple locations.  Their helpdesk responds to any requests or issues we have in a matter of minutes.  ET's staff is friendly and easy to work with.  We have never had a single instance where they have not solved an issue in a very short period of time.  In a world where service is on a steep decline, ET goes above and beyond to meet our needs  I highly recommend ET!
  
 
 
 
 
  
  
 
 
 David Bethel 
 
1775 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
My company has been using Elevated Technologies for over 10 years.  Great service, Great responsiveness, Great Quality.  I highly recommend them!
  
 
 
 
 
  
  
 
 
 Peter H. 
 
1952 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
  
  
 
 
 Becky Richter 
 
1964 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We have worked with Elevated Technologies for nearly 4 years and they remain a trusted and valuable vendor. Running a small startup is already a 24/7 job. The last thing we need is an IT breakdown. Austin and his team have taken the worry and stress out of our IT process. They handle what we need at lightening speed and always with the utmost professionalism. I highly recommend them for any small business that needs professional IT support at their fingertips. Additionally - their security measures and programs have helped our team understand how to identify possible security issues BEFORE they become issues. Elevated Technology supplies the training we need to stay informed in the ever increasing cyber threat universe.
  
 
 
 
 
  
  
 
 
 Amanda Hough 
 
2023 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommend Elevated Technologies Services! They are very responsive, professional, knowledgeable and easy to work with.
  
 
 
 
 
  
  
 
 
 April Imperial 
 
2147 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Tech has gone above and beyond expectations!  We are extremely impressed with the response and resolution time of tickets submitted, professionalism from every single staff member, as well as their collaborative approach to build on and improve our environment to comply with HIPPA policies.   They have given us the confidence that we can rely on them to resolve situations no matter how simple or complex in order for us to focus on our business.  Elevated Tech truly works towards the best interest of clients in order to make them successful.
  
 
 
 
 
  
  
 
 
 Sean Davis 
 
2156 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated has been great to work with during our transition to a cloud based system. They are always very responsive and get any of our IT problems fixed quickly. They are defiantly able to explain what is taking place is in very straight forward terms; not just in tech talk. We would recommend them to any company who is looking for the best.
  
 
 
 
 
  
  
 
 
 Gordon Wagner 
 
2238 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommend Elevated Tech if your organization is looking for a new and improved provider for your IT services.  After a lengthy relationship went sour with a former provider, we were still hesitant to change.  Then we found Elevated Tech, and we could not be happier with our decision!  Aging hardware, outdated software and tons of needs, they executed a transition very smoothly, and have done everything they said they would and more.  Good people, very professional and explain everything they are doing along the way.  Thanks to the entire team at Elevated!  We look forward to a long-term relationship.
  
 
 
 
 
  
  
 
 
 Virgil Cox 
 
2303 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We operate a hardware store with a physical store and a small online presence. We have a Windows server and about 25 PC clients. Elevated Tech has been managing our network for about 3 years now and we are very pleased. They are very flexible, but do not hesitate to make suggestions for improving performance, reliability or security. Most of the maintenance work is done remotely and is top quality. The pricing is very reasonable and the value received is excellent. They are large enough that there is always plenty of staff available to help, but not so large that they don’t know us when we request assistance. It’s not unusual at all for the CEO, Austin, to respond directly to one of my questions. It’s like I have my own IT department, staffed with really knowledgeable and competent staff that we could never afford to hire ourselves.
  
 
 
 
 
  
  
 
 
 Sandra Kachmar 
 
2303 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
In this day and age of total dependence on technology, a business could not ask for a better IT company to handle your business needs that Elevated Technologies . The techs are brilliant in my book. My system can experience an issue, and within minutes Elevated is reaching out to us to help. Whether it's a remote logon issue, or the loss of a connection to our server, they can figure it out and fix it fast. The security the provide helps me know that my system is safe and protected 24/7 Sandra Kachmar Vice President Mid-Coast Title Company Inc.
  
 
 
 
 
  
  
 
 
 Stella Emokah 
 
2304 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
  
  
 
 
 Amy Jolly 
 
2401 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Incredibly responsive and dedicated to making sure they get your issue solved. They have been transparent & honest while providing customer service that has exceeded our expectations! Highly recommend
  
 
 
 
 
  
  
 
 
 Robert schaffner 
 
2406 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Jason and his team are very client centric, knowledgeable and trustworthy.  They’re always studying the principles of protecting the network, to my point, he even wrote a book about it.  Great company to work with!  Highly recommended...
  
 
 
 
 
  
  
 
 
 Jim Sampson 
 
2423 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Tech was contracted to manage our IT infrastructure at a critical juncture.  Our servers had been hit by ransom-ware virus, and it was discovered that the back-up files were not usable, which necessitated paying the ransom.  Once the ransom was paid, the problem was further compounded when the disk drives containing the data (almost 4 terabytes) failed, and the drives had to be sent out for forensic analysis in order to be readable.  Elevated was invaluable in helping us recover from this nightmare! The first thing they did was set up a loaner server (at no charge) while our new server was being built.  They then went to each desktop and got our users up and running with Help Desk support, which has been outstanding.  In parallel with this they worked around the clock managing the decryption process on the old server, installing the new server when it arrived, and moving the recovered files to the new server, a process which took over 3 weeks. The elevated team has been competent, professional and patient in dealing with us, and we are extremely grateful for their assistance.  Jim Sampson, BGT Interior Solutions
  
 
 
 
 
  
  
 
 
 Kevin Londergan 
 
2531 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our firm has been working with Elevated Technologies since 2012.  We have always found them to be very customer focused and friendly.  We use them for all of our IT support and we have all of our applications in the cloud.  Their response time is always sooner that you would expect and their ability to resolve each and every issue makes us a very happy client.  I recommend them very highly and without reservation.
  
 
 
 
 
  
  
 
 
 CU AC 
 
2540 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Solid IT service. Prompt response and they do not stop until the problem is solved. Worked with them for over 6 years and they always provide 5 Star service. Keep it up!
  
 
 
 
 
  
  
 
 
 joel cron 
 
2566 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Technologies has a great team and gets the job done! Very knowledgeable and professional. Rapid response times when technical difficulties arise!
  
 
 
 
 
  
  
 
 
 Jorge Contreras Mora 
 
2566 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We recently changed IT providers and we have had the best experience with Elvevated Technologies during the transition, its been not only smooth but easy and quick. They identify some equipment that is about to be obsolete and changed it in the same day of the onboarding day. I highly recommend this company, they are extremely professional and with great quality.
  
 
 
 
 
  
  
 
 
 Jodi Edgar 
 
2566 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Technologies continuously exceeds my expectations.  The technical support team responds within minutes (or less) to our help inquiries.  I feel that the Elevated team always has our best interests at heart and I trust their advice and expertise.  The CEO is very accessible and appreciative of our business.  You will not be disappointed!  Hire them ASAP. Jodi Edgar, VP Finance Prime Downhole Manufacturing
  
 
 
 
 
  
  
 
 
 Dera Scott 
 
2603 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot say enough good things about Elevated Technologies.  I was having the worst time with an issue at work, that involved a third party, and Austin went above and beyond what was expected.  It was a huge headache of an issue that took multiple days and where many people would have lost their cool, they exceeded my expectations in a professional and friendly manner.  SO glad to have them to utilize.
  
 
 
 
 
  
  
 
 
 Lance Hill 
 
2618 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
These guys are home grown, meaning they get it! They have been there, done that with our everyday technical difficulties, security threats, prevention and more. They are fast on responding and have great solutions to your IT security needs as well as education/training for your company's employees. I highly recommend them for many reasons, but one of the primary is that they don't sell a product and try to push that onto you. They are selling their service and knowledge to make you more secure, aware and to prevent threats from coming in to the company, protecting your and the company's livelihoods.
  
 
 
 
 
  
  
 
 
 JMB 
 
2624 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Elevated Tech not only provides the expertise and excellent service from the entire team, but their quick turnaround  response for all of our IT issues is always on target.  Thank you for exceeding the typical IT customer service. It's very evident that this company cares and values their business as much as their business associates. We highly recommend their services no doubt!
  
 
 
 
 
  
  
 
 
 bob ferguson 
 
2630 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Austin and his team do a great job.  They are attentive and get results quickly.
  
 
 
 
 
  
  
 
 
 Tom Bett 
 
2631 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our company switched to using Elevated Tech on 4/1/2019.  The service has been great to date.  At the recommendation of Elevated, we upgraded security and our backup systems and are much safer now from cyberattacks or disaster recovery.  The response time for any issues has been excellent.  The knowledge and expertise has been well beyond other IT service providers that we have used in the past and they are great to work with.  Highly recommended!!
  
 
 
 
 
  
  
 
 
 Saif Alquraishi 
 
2632 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
It has been a great experience working with Elevated Tech.  Elevated Tech has a very responsive and capable technical support team.  Technical issues, whether software or hardware related, have always been handled in a timely, professional manner. Elevated Tech sourced and managed the deployment a company-wide IT infrastructure upgrade, established a cloud-based data and disaster recovery system and managed the integration of our satellite offices.  The upgrade was cost effective and accomplished with minimal disruption to our ongoing operations.  The integration of our satellite offices helped us eliminate the cost of acquiring and maintaining three additional servers and provides for centralized data management and enhanced data security. I highly recommend Elevated Tech for business IT needs.
  
 
 
 
 
  
  
 
 
 Danielle Walker 
 
2632 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We have used Elevated with 2 different companies I've worked for and the reason for that is the customer service, level of knowledge, and speed with which problems are resolved.  When I have an IT ticket, I literally sit and wait about 3 minutes for them to respond to either log in and see the error or let me know they've taken care of what I need.  They have a system that allows them to log in with anyone with out needing a secondary website to go to.  Along with superior customer service, knowledge, and speed, they've also helped me tremendously with new projects and upgrades to current services.  They've taken our SMALL company and gotten us ready for growth and meeting our new needs as we get bigger.  I can't thank them enough for their help.  Having Elevated on my side makes me look WAY smarter than I am!
  
 
 
 
 
  
  
 
 
 Charles M 
 
2738 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I've been using Elevated Tech for several years now. I have used IT companies in the past that had no idea what they were doing and even more concerning was what they could damage.  Elevated Tech on the other hand is very knowledgeable, attentive, and address concerns and issues immediately.  Jason Rorie is extremely knowledge about the IT industry and that shows with the performance of his techs.  I HIGHLY recommend them for any business. Keep up the good work! You guys rock!
  
 
 
 
 
  
  
 
 
 Kendall Keahey 
 
2766 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The most important asset at an IT Consulting Firm are the people and the customer service relationships with clients, and Elevated Technologies puts this priority front and center!! They are a fantastic IT management company! Their skills and knowledge of managing business technologies surpasses all groups in my experiences! My company is a small medical supplies group based out of San Antonio. We were looking for a new IT group, and I am SO lucky to have met Elevated Technologies Jason Rorie during the process! We were on edge a little because our company's experience with switching IT groups in the past has been a nightmare: losing data, being dishonest about familiarity with Sage systems, etc. Jason provided step by step process for how the migration would take place and gave us a simple, quick, and straight forward timeline, and were very reasonably priced! Chris Domingo and Austin Elwell have been such a pleasure to work with and are ALWAYS proactive in fixing any issue that might arise big or small. We've never had downtime that interrupted business operations since signing on with Elevated Technologies! With our previous IT group we had downtime for hours at a time at least once a week. I cannot express enough how happy we are with everything Chris and Austin have helped us implement. They are always chipper and fun to talk to and extremely knowledgeable about our programming. It is wonderful to go to the office and feel confident that our business programs are safe and secure and running efficiently and reliably! The work ethic at Elevated is apparent in the way they are instantly responsive to problems and how they are always providing ways to help make our IT experiences as seamless as possible. I could go on and on. Elevated Technologies is the BEST!
  
 
 
 
 
  
  
 
 
 Christopher Williams 
 
2791 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I have used Elevated Technologies for several years now.  I have changed companies a couple of times during our relationship and the first thing I have done each time is bring Elevated on board to manage our IT services.  For Austin it is more than business, it is a relationship you can count on.  Austin and his team have always been very responsive and have looked for ways to save money and still provide excellent service.  I highly recommend Elevated Technologies for any organization, they provide value and peace of mind.
  
 
 
 
 
  
  
 
 
 Dustin Cheek 
 
2791 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I have used Elevated-Tech to handle IT Support for years and I'm completely satisfied. They are quick to respond and helpful in finding solutions to ever changing needs. I have peace of mind knowing if a problem comes up, they will be there to help.
  
 
 
 
 
  
  
 
 
 Demetrice Taylor 
 
2791 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Austin Elwell and his team are great! Whether responding via phone call, remote access, or in-house assistance, they're fast, efficient, and always get the job done right the first time. I never have to worry about managing the company's technology issues. Elevated Technologies is always there for us! Thanks, guys!