Why Flat-Rate IT Support is better than Hourly IT Support

by | Jan 9, 2024 | Cyber Security | 0 comments

Why Flat-Rate IT Support is better than Hourly IT Support

In this day and age, many small-medium size businesses are transitioning from in-house, hourly IT support to managed IT service providers. With these MSPs (managed service providers) comes flat-rate IT support, where you pay a flat monthly fee. No extra charges or hidden fees, just the cost of what your company actually needs.

For many businesses, paying for full-time IT personnel just isn’t feasible. IT technicians have education and expertise that a minimum-wage salary clearly won’t satisfy, so their salary needs must be met as well. In-house IT personnel also may not have the broad range of skills that MSPs have. Since “IT” is a broad term that covers a wide range of multiple technologies and skill sets, an in-house IT worker could likely be extremely experienced in one field and completely lacking knowledge in another. This is where partnering with a managed IT service provider who is skilled in all IT realms, is your best bet.

Partnering with an MSP that offers flat-rate support will ensure that your business only pays for the services it needs, at a set price that won’t fluctuate unexpectedly. It is more cost-effective than having in-house support while offering you and your staff peace of mind.

Benefits of Flat-Rate IT Support

With flat-rate IT support comes transparent pricing, predictable costs, scalable features, and more. You will pay only for the services your company needs and costs won’t increase if someone gets a raise or your company has to deal with an IT disaster. Flat-rate IT support:

  • Provides a timely, dedicated help desk with educated and skilled IT engineers
  • Actively monitors and maintains your business systems 24/7 so that you can rest easy when you leave work
  • Eliminates costly downtime and IT failures that could be detrimental to your business
  • Provides scalable IT services that will support your business even as it continues to grow
  • Eliminates costly charges of disaster and data recovery

Flat Rate with Elevated Tech

Using an in-house IT expert or the most technologically advanced employee on your team can only propel your business so far. Here at Elevated Tech, our support teams are dedicated to ensuring that your business continues to enhance its productivity while eliminating all unnecessary stressors with reliable support and management.

If you run a small or medium-sized business, a flat-rate IT support service probably makes more sense than hiring full-time in-house IT staff or paying someone by the hour. At Elevated Tech, we offer a full suite of business IT solutions at a single, manageable flat rate that stays constant no matter what.

To learn more about the benefits of unlimited flat-rate IT support here at Elevated Tech and what our flat rate includes, click here to see the flat-rate IT support!

Give us a call at 281-653-7726 and we’ll provide you with a fair monthly flat rate that gives you all-inclusive managed IT services.

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